RETURNS + REFUNDS
We want orders to arrive correctly and in good condition. This policy explains when GlazedVIP accepts returns, replacements, cancellations and refunds.
Last updated August 30, 2026Eligible non-consumable merchandise may be returned within 14 days after confirmed delivery. Returned items must be unused, unaltered, clean and in their original packaging with all included parts and accessories.
Please contact GlazedVIP before sending a return. Items sent back without return authorization may be delayed or refused.
For health, safety and product-integrity reasons, consumable or ingestible products are final sale once shipped. Opened, used, tampered-with or contaminated products, clearance or final-sale merchandise, and other items identified as non-returnable on the product page are also ineligible for ordinary returns.
This limitation does not affect remedies that may be required by applicable law for defective, damaged or incorrectly shipped merchandise.
If an order arrives damaged, defective or different from what was ordered, contact us within 48 hours of delivery. Include the order number and clear photographs of the item, packaging and shipping box when possible.
After review, GlazedVIP may provide a replacement, store credit or refund as appropriate. We cover reasonable return shipping when the return results from our fulfillment error or an item arriving damaged or defective.
For ordinary discretionary returns, the customer is responsible for return-shipping costs and for ensuring the package reaches us safely. Original shipping charges are non-refundable unless the return resulted from our error or applicable law requires otherwise.
Approved refunds are returned to the original payment method when technically available. For cryptocurrency payments, support may need to confirm a destination wallet before issuing the refund, and the refund transaction will be recorded on-chain.
Approved refunds are normally initiated within 3 to 5 business days after a returned item is received and inspected or after a cancellation is approved. Blockchain settlement times and network conditions may affect when a crypto refund appears in the customer's wallet.
Orders may be canceled for a full refund if the cancellation request is received before the order enters fulfillment. Once an order has been packed, labeled or transferred to the carrier, it may need to be handled under the return rules above.
GlazedVIP may also cancel and refund an order when an item cannot lawfully or safely be fulfilled to the customer's destination, when age or identity requirements cannot be completed, or when inventory becomes unavailable before shipment.
If a package is returned because of an incorrect or incomplete address, refusal of delivery or another customer-caused delivery issue, any refund may be reduced by non-refundable carrier charges and actual return-shipping costs where permitted by law.
Contact GlazedVIP customer support through the Contact page with your order number and a short description of the issue. We will review the request and provide return instructions when a return is authorized.
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